About this learning event

A systematic approach to learning directly affects the institutions’ performance, helps them achieve better results faster and creates competitive advantages. Together with CEF tax coordinators, we will discuss possible ways for strengthening their capacity for systematic knowledge sharing, explore how it needs to be developed as a mental model change, and examine how to change the attitude and behavior of staff. We will also highlight the importance of the strategic development of human resources and effective institutional knowledge management. 

During the first four meetings, we identified the most crucial topics, which need to be addressed to bridge the gap in achieving institutional knowledge-sharing. After managing IT development, existence, and operational use of an information system or IT components during the second meeting, the third focused on staff development. The fourth focused on the legal systems and law procedures in tax administration. The fifth meeting will discuss the importance of developing high-trust relationships and leadership in tax administrations. 

A reflective presentation will focus on approaches to mastering yourself and provide you with examples of how to lead the team (how to enable conditions in which the teams can perform well). We will talk also about the connection between psychological safety and trust. 

Who should attend

CEF tax coordinators and other staff at tax administrations, responsible for training tax officials. HR managers are also invited to join us. 

Faculty 

• Drikus Kriek, Dean of IEDC – Bled School of Management, Postgraduate Studies and Executive Director of the DBA Programe at IEDC-Bled School of Management
• Hans Verschraagen, Tax and Customs Administration, the Netherlands

Partners

This learning initiative was supported by: