About this learning event

This annual workshop will focus on human resources management (HRM) in tax administrations. It will address the development of HRM strategies, policies, systems, and procedures that support the tax administration's objectives and enhance staff development through structured training and professional development.

At the beginning participants will discuss the role of HRM department in assuring implementation of strategic directions of tax administrations. Through Dutch case, participants will experience how the HRM issues need to be aligned with other strategic priorities of tax administration.

Later on, our focus will be:

• Performance management
  • Building Growth Mindset Culture
  • Performance Management System
  • Feedback culture

• Effective Communication and Team Dynamics
  • Communication Model and Communication Styles
  • Building a Team
  • Managing Conflicts/Conflict Resolution

As Serbian Tax Administration started the Tax Administration Modernization Project 5 years ago, representative will share their lessons learnt and experiences. 

Who should attend

This workshop has been designed for HRM experts and heads in tax administrations.

Faculty

This workshop will be delivered by:

• Hristina Velkovska, Vita Institute, North Macedonia
• Karlijn Sieperda-Smits, Tax Administration, the Netherlands
• Jitske Both-Nwabuwe, Tax Administration, the Netherlands
• Boba Babić, Tax Administration, Serbia

Practical information

Travel, accommodation and hospitality costs for up to two selected participants from Albania, Armenia, Bosnia and Herzegovina (up to three), Bulgaria, Croatia, Kosovo, Georgia, Moldova, Mongolia, Montenegro, North Macedonia, Romania, Serbia, Slovenia, Türkiye, and Ukraine will be covered by the Ministry of Finance of the Netherlands, the Ministry of Finance of the Slovakia, and Ministry of Foreign and European Affairs of Slovenia.

Partners

This learning initiative was supported by: