About this learning event

The "Innovations and Service Delivery in the Public Sector" course is designed to provide participants with the skills, knowledge, and mindset needed to drive innovation and improve service delivery within the public sector. As the public sector faces growing challenges in meeting citizens' evolving needs, this workshop emphasises the role of leadership and innovative thinking in creating impactful change.

Throughout the course, a combination of online and face-to-face workshop, participants will explore the importance of moving beyond outdated structures and fostering a culture of experimentation and continuous improvement. They will also examine when innovation is essential and when valuable insights can be drawn from lessons learned in past initiatives. Participants will gain practical insights into navigating complex government systems, managing change, and developing solutions that enhance public services. Special emphasis will be placed on creating public value by encouraging participants to reconsider traditional power dynamics and adopt collaborative, inclusive approaches to problem-solving.

Through interactive exercises and discussions, attendees will build skills in designing and implementing innovative policies, utilising tools and frameworks that support impact. By the end of the workshop, participants will have a clearer understanding of their role in shaping a responsive, efficient, and impactful public sector that effectively serves its citizens.

During this workshop, we will:

• Explore the role of innovation in transforming public sector service delivery.
• Identify and strategize ways to overcome obstacles to implementing new ideas within government structures.
• Develop strategies for navigating and influencing complex organizational systems to drive meaningful change.
• Gain hands-on experience with tools and frameworks for designing and implementing innovative policies.
• Discover methods for balancing tradition with experimentation to foster a culture open to change and improvement.
• Strengthen capacity to build coalitions and utilize social capital for sustainable innovation.
• Reflect on the importance of creating public value and consider how it can guide decision-making as future leaders.
• Recognize the contributions of individuals at all levels, understanding that innovation is often driven by those who seek solutions, even if they are not in formal leadership roles.

Who should attend

This event has been designed for the WeLead participants (second generation).

Faculty 

Gianni La Ferrara, Public management consultant researcher at the Centre for SEE studies of the University of Graz

Petra Založnik, Leadership and Learning Ecosystem Trainer and Facilitator

Vicki Herrington, Associate Fellow, Saïd Business School, University of Oxford

Vincent Ribiere, CEF Associate Fellow, Managing Director and Co-Founder of the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA), Thailand

Alicja Pawlaczuk, Knowledge and Innovation Management Expert

Partners

This event is delivered as part of the EU-funded multi-beneficiary project “EU Scheme for Young Professionals in the Western Balkans” (WeLead) implemented by the CEF.