Tax Administrations: Meeting Taxpayers' Needs through Effective Self-services

Recently we joined more than 180 delegates, heads of tax administrations and their representatives from 46 countries and 11 international organisations, at the 19th General Assembly of the Intra-European Organisation of Tax Administrations (IOTA). At the event several representatives of revenue authorities from our constituency were present as well which allowed us to discuss ways of how we can continue supporting their efforts in implementing modern approaches to tax compliance through learning.

This year opportunities and benefits provided by the increase in use of digital self-service channels and the positive impact this will have on overall tax compliance were at the heart of discussions. In most cases tax administrations are transforming their traditional taxpayer service channels as a part of e-government initiatives making it easier for citizens to comply with their tax responsibilities.

Taxpayer service approach to solving compliance problems will be part of the CEF tax related learning agenda in 2016 as well. In 2016 tax related learning opportunities will continue to be delivered as part of the Supporting Capacity Development of Tax Administrations in South East Europe (SEE) project which is primarily supported by the Dutch Ministry of Finance, Center of Excellence in Finance, International Monetary Fund, and Assistance Technique France (Adetef). To learn more about the joint efforts of future coordination and development of the training agenda on taxation issues in SEE please visit: www.cef-see.org/regional-cooperation/tax

The 19th General Assembly of the IOTA, organised under the Presidency of The Netherlands Tax and Customs Administration, was held on July 2-3, 2015 in Rotterdam.